Frequently Ask QuestionsSome of the questions we are asked most often

  • Why does Seiko recommend servicing your watch about every three years?

    Watches are designed to provide accurate and reliable service over a long period. However, like any sensitive precision instrument, a watch needs periodic servicing to ensure that it functions perfectly. Frequency of such work depends on the climate and the owner’s individual care of the watch, but in general, we recommend having your watch serviced about every three years at our Authorized Seiko Service Center. Worn out movement parts and aged oil inside the movement may cause a watch to lose time or stop. Therefore, our technical specialists will inspect the watch for any worn out parts that need repair or replacement, and the disassembled parts will be cleaned and oiled again. Furthermore, a watch’s water resistance is not permanently guaranteed. It is affected by the ageing of gaskets or deformation of watch parts due to an accidental shock. Since deterioration of gaskets can cause rust or moisture inside the movement, we recommend that you have the water resistance of the watch checked regularly to ensure it’s functionality.
  • How should I care for my watch band?

    Since the watch band touches the skin directly, it may become damaged or dirty from perspiration or dust. Lack of care may accelerate deterioration of the band, cause skin irritation or stain the sleeve edge. Please follow the cautions below in order to maintain the best condition of your band as long as possible: Metal band: Even stainless steel bands / bracelets develop rust due to some corrosion / perspiration accumulating between the band / bracelet segments. This applies especially to expensive solid bracelets with gaps between the segments that are relatively narrow and may easily accumulate corrosion / perspiration. This kind of rust may result in a yellow discoloration of your cuff when you perspire. Cleaning method: To prevent rust, wipe off moisture, sweat or dirt with a soft cloth when convenient. To wash the band, apply neutral detergent (mixed with some water) to metal bands / bracelets when stains on the surface are noticeable. For heavy stains, use a tooth brush and remove the stain that has accumulated in the gaps of the band / bracelet segments . Protect the watch head from moisture entering the watch by wrapping it in plastic wrap etc. After washing, take special care to wipe the gaps of the band/bracelet segments with a towel and dry the entire watch throughly. * Some titanium bands use stainless steel pins which have greater durability than titanium. Therefore, even if your watch band is titanium, rust may form in the stainless steel parts. If rust advances, pins may poke out or drop out, and the watch case may fall off the band, or the clasp may not open. If a pin is poking out, it may injure the user. In such a case, refrain from using the watch and contact an Authorized Seiko Service Center for a repair. Leather band: A leather band is more susceptible to discoloration and deterioration from moisture, sweat and direct sunlight than metal bands / bracelets. Leather straps may tear or strap colours fade. Constant care is required and this includes the circumstances in which the watch is worn. Refrain from wearing a watch with a leather band while bathing, swimming and working with water even if the watch itself is water-resistant. In addition, take care when wearing a watch with a light-colored band, as stains will be more visible. Cleaning method: Wipe off moisture and sweat as soon as possible by gently rubbing it with a soft dry cloth, and place it in a well-ventillated area after removing it from the wrist. Do not expose your watch to sunlight for extened periods (eg. on a car dashboard) since this may lead to discoloration/transformation/breakage of your watch’s leather strap. * There are some bands with a back (or even the entire strap) made of synthetic leather, which is more resistant to perspiration compared with a genuine leather band. Nevertheless, constant care for bands is essential in any case. Urethane band: A urethane band is susceptible to discoloration from light, and it may deteriorate from contact with solvents or humidity in
  • Where can I obtain an instruction manual for my watch?

    If an instruction manual was not provided at the retailer at the time of purchase, contact the retailer from whom you purchased the watch or our Authorized Service Center. You can find a service center in your country at Customer Service Center. In addition, instructions in PDF format are available below. If you need an instruction manual for an old watch, contact the nearest Authorized Seiko Service Center. It is also available in PDF format below. Instructions
  • What is guaranteed during the guarantee period?

    During the guarantee period, we guarantee free repair / adjustment service against any defects on the watch body (movement and case) and metallic band, provided that the watch was used as directed in the instruction manual. However, in the following cases, repair/adjustment service will be provided at cost even within the guarantee period or under guarantee coverage. - Exchange of leather, urethane or fabric band - Trouble with or damage to the case, glass or band caused by accidents or improper usage - Scratches or grime caused by use - Trouble or damage caused by natural disasters including fire, floods or earthquake - When the text on the guarantee booklet has been altered - When the certificate of guarantee is not presented - Battery replacement * In order to apply for this service, you need to present the guarantee certificate provided by the retailer at time of purchase. * Even during the guarantee period, you will be charged for band adjustment at stores other than where you purchased the watch.
  • How does magnetism affect a watch?

    Watches can be adversely affected by magnetism and may gain or lose time. It is important not to leave a watch close to magnetic objects for a long periods. In particular, cell phones, television and PC speakers, magnetic necklaces, handbag clasps, hair-driers, electric razors, magnetic parts of refrigerators are all magnetic. Since an affected watch remains magnetically charged even after being removed from the magnetic source, contact the our Authorized Seiko Service Center to have the watch demagnetized. Analogue Quartz: Analog quartz watches utilize the power of magnetic force in order to drive the step motors to move the rotors. These step motors are extremely small and may easily be affected by magnetism, which may impact the rotor. As a result, watches may stop or fail to keep correct time. Spring Drive: Magnetism affects the parts inside the movement, and my cause failure to keep correct time. Mechanical: A mechanical watch affected by magnetism remains magnetically charged even after being removed from the magnetic source. This may cause a gain or loss of time. A watch can remain magnetically charged for a long period so it is recommended that you demagnetize it in order to improve accuracy. Digital Quartz: In general, magnetism has no effect since there are no motors in digital watches.
  • Where can I have my watch repaired?

    We recommend that you contact our Authorized Service Center or an appointed dealer for watch repairs. A watch is a very sensitive precision instrument which requires servicing by highly trained and skilled technicians using special tools developed by Seiko. You can find a service center in your country at Customer Service Center Locator.
  • What special care should I give my watch?

    Shocks: - Avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument. Water resistance: - Do not put a water resistant watch in water while the crown is pulled out. - Do not turn or pull out the crown when the watch is wet. - Even if a watch is water resistant, avoid placing it directly under running water from a faucet. The water pressure from a faucet is sufficient to result in moisture penetration inside the watch. - The water resistance of a watch is not permanently guaranteed. It is affected by the ageing of gaskets or deformation of watch parts due to an accidental shock. We recommend that you have the water resistance of the watch checked regularly to ensure it’s functionality. - To preserve it’s water resistance as long as possible, wipe off moisture, sweat or dirt with a soft, dry cloth after removing it from the wrist. Swimming in the sea: - After using a water resistant watch in sea water, wash it in fresh water and dry it with a soft cloth. - Do not wash a water resistant watch while the crown is pulled out. - Avoid washing it directly under running water. Wash it in still water in a sink or container. Bath or sauna: - Do not wear the watch while taking a bath or a sauna. Steam, soap or some components of a hot spring may accelerate the deterioration of water resistance performance. Temperature Extremes: - The function of the watch is affected by extreme temperature and by extreme changes in temperature. - Since operational temperature ranges differ for each caliber, please refer to the instruction for your watch caliber. Chemicals: - Do not use solvents or chemicals (i.e. benzine, thinner, bleach) for cleaning a watch. This may cause a chemical reaction and result in deterioration of the watch or a change in the color of the case, band or strap. Crown: - Turn the crown from time to time in order to prevent corrosion of the crown and maintain the flexibility of the gasket. - For a screw-in crown, screw down the crown carefully to prevent penetration of moisture inside the movement. Cleaning: Wipe off moisture, sweat or dirt with a soft cloth after removing it from the wrist to increase the durability of the case back, gaskets and band.
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